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Our story

Rooted in community,
driven by compassion.

Supportify wasn't built in a corporate boardroom. It began on the streets of South Western Sydney, out of a genuine desire to help our neighbours, friends and local families live well.

A Supportify support worker and participant on a community outing
A Supportify participant taking part in a supported activity
The journey

Why we started Supportify

Ali Jaber has worked in the disability sector since 2021. Navigating the NDIS for his own family, he grew frustrated with large, impersonal agencies where people too often felt like a case number.

So he built something different: a 100% NDIS-focused provider where every participant has a direct line to the founder, where support is shaped around the person, and where empathy always comes before bureaucracy.

Ali Jaber, founder and director of Supportify Care Services
Meet the founder

Ali Jaber

Founder & Director

Ali has worked in the NDIS since 2021. After navigating the scheme for his own family, he founded Supportify to be the provider he couldn't find — local, personal and genuinely accountable.

Today he still reviews every referral himself and follows up within one business day. When you work with Supportify, you have a direct line to the person responsible — not a call centre.

What we believe

The values behind every shift

These aren't posters on a wall — they shape how we show up for the people we support, every day.

Dignity & respect

We meet every person where they are, honouring their routines, culture and choices.

Choice & control

Participants lead. We tailor support around individual goals — never the other way around.

Consistency

The same familiar faces and dependable communication, week in and week out.

Genuine connection

Real relationships with participants and families — not transactions.

In the community

Supportify in action

Moments from out and about with the people and families we support.

A Supportify support worker and participant enjoying a community outing
Participants taking part in a group activity with Supportify
A Supportify team member supporting a participant in the community
Supportify participants and staff sharing a social moment
A Supportify support worker helping a participant with a daily activity
Participants and Supportify staff together at a community event

Let's find the right support, together

Whether you're a participant, a family member or a support coordinator, we'd love to hear from you. Reach out for a warm, no-pressure conversation.

Connect with us